Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@crumbandgrumble.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@crumbandgrumble.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@crumbandgrumble.com.
We take pride in creating freshly baked goods with love and care. Your satisfaction is our priority. If for any reason you are not completely satisfied with your order, please review our refund policy below:
1. Order Cancellation
Cancellation is not encouraged. The cakes very much indeed needed 2 days to prepare, especially some special layers in the cakes. We will begin the process of making almost immediately or the most within an hour so to maximize the making duration.
2. Refund Eligibility
We offer refunds or replacements under the following conditions:
a. The item received is incorrect or not as described.
b. The product arrives damaged or spoiled upon receiving. (kind show us a photo or video of the condition of the cake.)
Refunds will not be issued for:
a. Change of mind or event cancellation.
b. Orders not received due to customer oversight.
c. Custom orders once production has begun.
3. How to Request a Refund
To request a refund, please contact us within 12 hours of receiving your order. Include:
a. Your order number
b. A clear description of the issue (kindly provide photo or video of the condition of the cake)
c. Provide your bank details. We will do a transfer.
4. Refund Processing
If approved, refunds will be processed to your original payment method within 7–10 business days. For replacements or store credit, we will arrange accordingly based on your preference.
5. Exceptions
We can't provide refunds for delay of deliveries as we are using outsource parties for the delivery and it is beyond our control for such circumstances
For further questions, you can reach us at:
WhatsApp: 016-726 9181
Thank you for choosing Crumb & Grumble.